FREQUENTLY ASKED QUESTIONS

You can check HERE in which countries we ship orders, in addition to costs and delivery times.

For now, you can navigate in Spanish, English and French. We are working to offer more navigation languages.

You can change it at the lower right of the website.

We are sorry that the item you want is out of stock.

We work with small collections and limited stocks, so it is possible that the product you want can’t be replenished.

If you need to know if a product will be back, we recommend you send an email to eshop@eseoese.com or contact any of our agents via the online chat on the website. We will respond to your query as soon as possible.

In addition, you can subscribe to the notice of availability that you will find in the product page and we will notify you by email in case there is any return or transfer in stores.

Good luck!

Products with the COMING SOON tag will arrive in the next few days.

We recommend you subscribe to the notice of availability that you will find in the product page (“notify me when this item is back in stock”) and we will notify you as soon it is back.

Of course! You can contact us and we will tell you if the item you want is available in your nearest store. However, stocks are approximate and we recommend directly call the store and reserve it.

We do not warrant that online available products are in physical stores, and vice versa.

You can find phone numbers, hours and addresses HERE.

We are at your disposal through these channels:

- By phone at 93 485 21 15.

- Sending an email to eshop@eseoese.com 

- Via our social media: Instagram, Facebook or Twitter.

- Or via the online chat on our website, where you will be attended by one of our agents. If none are available, you can send a form HERE.

In Step 1 of the purchase process (MY PURCHASE) you can insert the promo code in the “Do you have any promo code?” panel and click to validate it.

You can buy a gift card in any of our physical stores. The purchase can be made in all stores, not necessarily in the store where the card was purchased.

For now, gift cards created in the stores can’t be redeemed through the website. Similarly, it is not possible to buy online a gift card.

We are working to offer this service as soon as possible.

Of course, remember that both gift cards and vouchers do not expire!

No, the amount of the Gift card or voucher can’t be refund or redeemed for cash.

In the online store you can’t request gift vouchers.

Of course, if you place and online order for present, we recommend you indicate it the observations section (Comments on the order) when you complete the purchase. We will send you the invoice via email and we will hide the prices of all items.

In all product pages you will find some tips on how the size of each item is, and also its measures.

In addition, to guide you a bit more, you can check the Size Guide.

If even then you have doubts about sizes or you need us to measure any item, we recommend you contact any of our agents via the online chat or send us an email to eshop@eseoese.com indicating the name or the reference of the piece and we will help you as much as we can.

The customer service hours are from Monday to Thursday from 9h to 18h, and Fridays to 14h30.

In all product pages we indicate both the composition and the care instructions of the piece.

For more information, we recommend you visit the Care Guide, where we talk about our fabrics and the care symbols.

Yes, you need to register to make your online purchases.

Register on eseOese and enjoy all the benefits:

- Check your orders and their status at any time.

- Change addresses, emails and other details.

- Check your previous orders or print the return forms (request the return of your order quickly).

- Subscribe to the notices of availability of the products that will arrive soon.

- Do you like a piece and you don’t want to lose sight of it? Add it to your wishlist!

Welcome to eseOese!

Very simple! You have to select the “My account” section at the top right of the website and click “Create Account”.

You will have to enter your personal details (name, address, phone number…) and accept the data processing. Then, we will send you an email with which you will have to confirm your account.

You only have to click on “My account” at the top right of the website and insert you email and password.

You have to log into your account and select “My personal information”. In this section you can change your name, your email or your birth date.

If you want to change the billing or shipping address, you have to click on “My addresses”.

You can access to your favorites through “My account >> My Wishlist”. 

In this section you can change the list or buy the selection. We don’t reserve the products, but they are recorded for later.

Did you forget your password? Don’t worry!

You have to click on “Forgot your password?” and insert your email.

Then, you will receive an email to restore it.

Very easy!

You have to log into your account and select “My access information”. Then, you have to insert the current password, the new one and click on “Next”.

Yes, you can delete it selecting “My access information >> Delete account”. Keep in mind that this action can’t be undone and you will lose your order history, your favorite items and the gift vouchers related to your account.

It’s possible to cancel an order as long as the parcel is not prepared. You can request the cancellation by phone or via eshop@eseoese.com. We recommend you the first option to get an answer as soon as possible.

If the order has left our logistics warehouse, we can’t process the order cancellation. You will have to make a return when you receive it. We are sorry!

You will see that the process is very easy, and if you need help you only have to contact our team:

1. Choose the items you like and add them to your cart, making sure that size and color are correct.

2. If you click on the cart, you will know how many products you have in the cart and the total amount. The shipping costs will be added later.

3. When you are done, click on the link “Shop now” to complete the purchase.

4. Remember that we have few stock and that’s why your cart is reserved for a limited time. After those minutes, you can set the counter to zero or let other users buy the items.

5. Once you have introduced the requested information, check them and click on “Proceed to checkout”.

If you have any promo code, remember to insert it and validate it in Step 1.

6. Choose if you want to pick up your order in one of our eseOese stores, at a collection point with UPS or receive it at home by post (Standard or Express).

Above all, check that the billing and shipping addresses are correct.

7. Once the purchase process is completed correctly, check your email for the purchase confirmation.

That email will indicate the order number and the tracking number so you can track your parcel.

8. Now it’s our turn, we get to work so you can enjoy your order as soon as possible! 

Go to this link and complete the requested information. Once you are subscribed, we will send you the latest news and trends of the brand.

First, you will receive an email where you have to confirm the subscription. Then, you will receive another email with the welcome code. Of course, keep in mind that it is not immediate, it may take a few minutes between these two emails, but they always arrive!

When you sign up, you get a 10% discount on your birthday if you have indicated it. The code received will only be valid for 7 days, for one purchase.

Yes, you can unsubscribe from our newsletter in any of the newsletters received, at the bottom, clicking on: “We don’t like farewells, but you can unsubscribe here”.

Do you need an invoice with your order? No problem!

In the Step 2 of the purchasing process (Personal information), under the billing address, you will have to check the box if you want to receive the invoice and fill the information.

If you have any problem, we recommend you contact with us via eshop@eseoese.com. We will answer as soon as possible.

The customer service hours are from Monday to Thursday from 9h to 18h, and Fridays to 14h30.

No, we are sorry, we don’t have that option at the moment.

If you have any problem when completing the purchase, contact our customer support team via eshop@eseoese.com or by phone at 934 852 115. 

The customer service hours are from Monday to Thursday from 9h to 18h, and Fridays to 14h30. We will help you as much as we can!