Is there anything you didn’t like? The size is not correct?
No problem!
If you are not sure about the garment, you have up to 30 days from the date of purchase to make the return of your order. You can return the entire order or just a part of it.
You can choose among the options below:
Do you have an eseOese store nearby?
The easiest way to make a return is to go to one of our
stores.
The steps to follow are:
1.- Deliver the items you want to return with the online purchase confirmation. You can show it directly from your mobile device.
2.- You will receive a confirmation email of the in-store return.
3.- Within 24-48 working hours, we will confirm your refund with a new email.
You can’t go to any of our stores?
Don’t worry!
You just have to request an online return to facilitate the collection and follow your package at any time.
1.- Request the collection.
You can make a return request on our website, from the ‘My account > My orders’ section.
2.- Follow the steps.
Help us improve and indicate the reason for your return.
3.- Prepare and send.
Let’s give a second life to our packaging and use it to pack your items so we can receive them in perfect condition.
Remember to attach the ticket or the purchase confirmation to your shipment.
4.- Stick the shipping label on the package, and that’s it!
Important! With the item you are returning, you have to attach the purchase invoice that we sent you with your order.
Would you rather return it on your own?
If you prefer to send us your package with another shipping method, we give you the address to which you can send your return:
ESEOESE.COM | online return / devolución online
C/ Llull 57, 3º-2ª
08005 Barcelona
Phone number 934 852 115
Important! With the item you are returning, you have to attach the purchase invoice that we sent you with your order.
* During sales and promotions, refund periods may be extended.
** In the case of home collections, transport costs will be deducted from the refund for return (3,95€). The refund does not include the shipping costs that you pay when you place your order.
*** Items bought in a physical store should be returned directly in one of our physical stores.