Exchanges and returns

We do not accept the return of items whose label has been manipulated.


Is there anything you didn’t like? The size is not correct?

No problem!
If you are not sure about the garment, you have up to 30 days from the date of purchase to make the return of your order. You can return the entire order or just a part of it.

You can choose among the options below:

Do you have an eseOese store nearby?

The easiest way to make a return is to go to one of our stores.
The steps to follow are:

1.- Deliver the items you want to return with the online purchase confirmation. You can show it directly from your mobile device.
2.- You will receive a confirmation email of the in-store return.
3.- Within 24-48 working hours, we will confirm your refund with a new email.

You can’t go to any of our stores?

Don’t worry!
You just have to request an online return to facilitate the collection and follow your package at any time.

1.- Request the collection.
You can make a return request on our website, from the ‘My account > My orders’ section.
2.- Follow the steps. 
Help us improve and indicate the reason for your return.
3.- Prepare and send.
Let’s give a second life to our packaging and use it to pack your items so we can receive them in perfect condition.
Remember to attach the ticket or the purchase confirmation to your shipment.
4.- Stick the shipping label on the package, and that’s it!
Important! With the item you are returning, you have to attach the purchase invoice that we sent you with your order.

Would you rather return it on your own?

If you prefer to send us your package with another shipping method, we give you the address to which you can send your return:

ESEOESE.COM | online return / devolución online
C/ Llull 57, 3º-2ª
08005 Barcelona
Phone number 934 852 115

Important! With the item you are returning, you have to attach the purchase invoice that we sent you with your order.


* During sales and promotions, refund periods may be extended.
** In the case of home collections, transport costs will be deducted from the refund for return (3,95€). The refund does not include the shipping costs that you pay when you place your order.
*** Items bought in a physical store should be returned directly in one of our physical stores.


In four easy steps:

You just have to request an online return to facilitate the collection and follow your package at any time.

1.- Request the collection.
You can make a return request on our website, from the ‘My account > My orders’ section.
2.- Follow the steps. 
Help us improve and indicate the reason for your return.
3.- Prepare and send.
Let’s give a second life to our packaging and use it to pack your items so we can receive them in perfect condition.
Remember to attach the ticket or the purchase confirmation to your shipment.
4.- Stick the shipping label on the package, and that’s it!

Important! With the item you are returning, you have to attach the purchase invoice that we sent you with your order.

Would you rather return it on your own?

If you prefer to send us your package with another shipping method, we give you the address to which you can send your return:

ESEOESE.COM | online return / devolución online
C/ Llull 57, 3º-2ª
08005 Barcelona
Phone number 934 852 115
Important! With the item you are returning, you have to attach the purchase invoice that we sent you with your order.

* During sales and promotions, refund periods may be extended.


In two easy steps:

1.- Send us your request.
If you choose our return at pick-up points, contact us at eshop@eseoese.com and we will send you a shipping label.
2.- Prepare and send.
Let’s give a second life to our packaging and use it to pack your items so we can receive them in perfect condition. Stick the shipping label on the package, and that’s it!

You will just have to deposit it at an UPS collection point. Find the nearest one clicking HERE.

Important! With the item you are returning, you have to attach the purchase invoice that we sent you with your order.

* In the case of returns requested by email al eshop@eseoese.com the transport costs will be deducted from the refund for return (7,95€). The refund does not include the shipping costs that you pay when you place your order.


Would you rather return it on your own?

If you prefer to send us your package with another shipping method, we give you the address to which you can send your return:

ESEOESE.COM | online return / devolución online
C/ Llull 57, 3º-2ª
08005 Barcelona
Phone number 934 852 115

Important! With the item you are returning, you have to attach the purchase invoice that we sent you with your order.

* During sales and promotions, refund periods may be extended.


In two easy steps:

1.- Prepare and send.

Let’s give a second life to our packaging and use it to pack your items so we can receive them in perfect condition with the order form or the purchase confirmation attached.

2.- You can send us your package with a shipping method of your choice, so we give you the address to which you can send your return:


ESEOESE.COM | online return / devolución online

C/ Llull 57, 3º-2ª

08005 Barcelona

Phone number 934 852 115


Important! The customer bears all the costsWith the item you are returning, you have to attach the purchase invoice that we sent you with your order.

During sales and promotions, refund periods may be extended.



Spain
 . In-store returns are always free.

 . In the case of home collections (Peninsula), transport costs will be deducted from the refund for return and have a cost of 3,95€.

 . In the case of regular mail returns, transport costs will be borne by the customer.


Europe :
. In the case of returns at pick-up points (except Peninsula) requested by email at eshop@eseoese.com the transport costs will be deducted from the refund and have a cost of 7,95€.
 
. If they return the item on their own, the customer bears all the costs.


Other countries :
The customer bears all the costs (transport, customs and taxes). With the item you are returning, you have to attach the purchase invoice that we sent you with your order.


Alert! New sales policy for outlet garments

If the purchase has been made ONLINE, the return will be made in any of our shops or when making an online return in My account >> My orders.

If the purchase has been made in the SHOP in Fuencarral (Madrid) or CC. Maquinista (Barcelona), they can only be exchanged in the same shop where the purchase was made. ONLY size exchanges will be accepted, NO returns or exchanges for another model.

*Products that are not in the same condition in which they were received or without a label will not be exchanged or returned. 

Did you request collection on our website?

You can track your package with the tracking number provided by email by the shipping agency, if you requested collection via our website.


Did you send it on your own?

We always advise to send it via certified mail or with acknowledgement of receipt or with a tracking number. Therefore you will know when we have received your package and/or, in case of loss or delivery in poor condition of the package, we can take responsibility for it.

* Within about 7-10 working days, the time it takes for our team to check the packets received, you will receive an email notifying you the refund of your return.


So that we can accept a return, items must:

- Be in perfect condition, unused, unwashed, with outer and inner labels.

- Footwear must have its original box, in perfect condition (not sealed), if it had one.

- The accessories will have to be returned with their original cloth bag or cardboard intact, if they had one.

- Beachwear must have its hygiene sticker. So you can try it with the assurance that the fabric does not contact the skin.

- You can only process returns of items purchased in the online shop.

- Returns without the purchase ticket or your order details may experience delays.

-The Candles must be in perfect condition, unused, and in their original box. Remember to protect the item and the box to prevent it from being broken in the shipment.


To make a size or color exchange in one of our stores, you will have to make a free return and a new purchase in the same store.

In online shopping, we will also manage a home return, and you will have to make a new purchase.
Refunds can take approximately 48-72h to come into effect.


Very important!

With the item you want to return, you have to attach the purchase invoice that we sent with your order.

In the case you have lost the invoice, you can always print it again in ‘My account > My orders’. If you have any problem, contact with our online customer support team at eshop@eseoese.com, and we will help you. 

* Returns without the purchase ticket or your order details may experience delays.
** Returned items, including the incomplete orders, that are used, damaged or stained will not be processed.


- Items purchased in-store shall be returned in any of our eseOese official stores. See the information about your local store at any time via the Store Locator.

- You have 30 days from the date of purchase to make an exchange or a return. If you want to make an exchange, we will make the return of the item and you will have to make the purchase again.

- It is essential to show the original purchase ticket, the receipt and the brand new items. The amount will be refund via the same payment method of the purchase.

- In the case of presenting only a Gift Receipt, you will have a voucher for the same amount.

- Home returns or via mail will be managed and processed only in online purchases.

- Exchange or return of masks or earrings is not allowed.

- Items have a warranty of 2 years s/ RDL-1/2007.


You will receive the refund within about 7-10 working days from the moment that we received your return in our logistics center. Keep in mind that the refund in your credit card always depends on your bank and it may take a few days to appear in your account movements.

Of course, money always arrives!

* During sales and promotions, refund periods may be extended.


No problem!

In the case that the gift has been purchased via our website, and you are not sure about it, don’t worry, you can go to any of our eseOese official stores and we will refund the amount of the item(s) in the same method of payment.


See the information about your local store at any time via the Store Locator.


Full warranty!

If, in spite of our quality controls, your item shows any defect, contact with our online customer support team via email, eshop@eseoese.com, or by phone at 934 852 115, and we will find a solution as soon as possible.

We will collect the package in the address you specify, and we will bear all shipping costs derived from the subsequent return, along with the shipping cost of the correct order in case of exchange. We will process the refund as soon as we verify the conditions of the garments.

If the purchase has been made in a shop, we recommend that you go directly to the same point of sale.

IMPORTANT!
Please, attach a general photo and another detail of the item's tare. This will help us a lot to offer you a fast and quality solution.